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Delivery Success Feedback - ID
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Indonesian
1
Parcel Tracking ID
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2
HP
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3
Source
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4
How would you rate the Ninja who delivered this parcel?
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5
Thank you! What did you like about your delivery?
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Courier called before delivery
Courier was nicely dressed
Courier was friendly
Followed my special instructions
Parcel was in good condition
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6
How can our Ninja improve further?
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Call me before delivery
Be better dressed
Be more friendly
Follow my special instructions
Improve parcel condition
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7
How would you rate the parcel notification updates from Ninja Xpress?
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8
How can Ninja Xpress improve our notification updates?
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Make it easier to understand by simplifying terms used
Information shown can be more to the point
Allow me to customise the notifications I want to receive
Allow me to customise where I want to receive the notifications/Do not send me notifications through multiple channels
More frequent updates on my parcel status
Less frequent updates on my parcel status
Real-time notification updates with no delays
Provide more order details information within the notification
Provide more self-help capabilities within the notification (e.g. reschedule delivery myself)
Other
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9
How likely are you to recommend Ninja Van to a friend or colleague?
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0 = sangat tidak merekomendasikan, 10 = sangat merekomendasikan
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10
Do you have any other feedback?
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